Last updated: January 1, 2024
Introduction
Inner Clarity Inc. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health services and patient portal.
Information We Collect
Personal Information
- Name, address, phone number, and email address
- Date of birth and demographic information
- Insurance information and billing details
- Emergency contact information
Health Information
- Medical history and mental health records
- Treatment plans and progress notes
- Appointment records and communications
- Assessment results and therapeutic outcomes
Technical Information
- IP address and device information
- Browser type and operating system
- Usage patterns and portal activity
- Login timestamps and access logs
How We Use Your Information
- Provide mental health treatment and care coordination
- Schedule appointments and send reminders
- Process billing and insurance claims
- Communicate about your treatment and care
- Maintain accurate medical records
- Comply with legal and regulatory requirements
- Improve our services and patient experience
Information Sharing and Disclosure
We may share your information only in the following circumstances:
- With your consent: When you explicitly authorize us to share information
- For treatment: With other healthcare providers involved in your care
- For payment: With insurance companies and billing services
- For healthcare operations: For quality assurance and administrative purposes
- Legal requirements: When required by law or court order
- Emergency situations: To prevent serious harm to you or others
Data Security
Security Measures
- End-to-end encryption for all data transmission
- Secure servers with 24/7 monitoring
- Multi-factor authentication for portal access
- Regular security audits and penetration testing
- Employee training on privacy and security protocols
- HIPAA-compliant data handling procedures
Your Rights
Under HIPAA and applicable privacy laws, you have the right to:
- Access and review your health information
- Request corrections to your medical records
- Request restrictions on how your information is used
- Request confidential communications
- File a complaint about privacy practices
- Receive a copy of this Privacy Policy
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Privacy Officer: Inner Clarity Inc.
Address: 508 River Dell Townes Ave, Clayton, NC
Phone: (984) 274-3723
Email: support@innerclarityinc.com
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.